Vice President of Customer Support
About this role
Vice President of Customer Support
Advanced Utility Systems, a division of Harris; is seeking a Vice President of Customer Support who leads the customer support organization with full accountability for strategic direction, operational execution, service quality, customer retention, and cost-to-serve performance. This executive owns the complete support lifecycle, from first-contact ticket resolution and after-hours incident response through quality assurance, root cause analysis, workforce planning, and the delivery of premium support services for customers who require elevated engagement. The VP of Customer Support reports to the Senior Vice President of Operations and serves as a peer to the Executive Leadership Team.
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