Technical Support Team Lead
About this role
Technical Support Team Lead
As a Technical Support Team Lead, you will work in a people-first culture designed to elevate both team performance and the overall customer experience. You will oversee resource utilization, phone coverage, and team productivity while driving a collaborative environment built on technical excellence. In this role, you will lead a highly technical team, empowering individuals to pursue their passion and potential while delivering on our operational metrics.
Key Responsibilities
- Team Leadership & Development
- Lead all aspects of the employee lifecycle, including hiring, onboarding, and ongoing performance management, while fostering an inclusive environment
- Conduct regular 1:1s, huddles, and side-by-side coaching sessions to identify skills gaps and implement tailored training plans
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