Technical Support Engineer III
About this role
About the Role
Forcepoint seeks a Technical Support Engineer III to deliver world-class support to our enterprise customers. You will troubleshoot Forcepoint products and related third-party integrations, act as a technical advisor within the team, and help customers maximize value from Forcepoint solutions.
What You'll Do
- Respond to customer cases in line with Service Level Agreements.
- Proactively identify and resolve potential problems to prevent issues and improve customer experience.
- Ensure Forcepoint products perform at an optimal level by addressing underlying problems uncovered during engagement.
- Gather logs, configuration details and attempt to reproduce the reported issues.
- Research the issue in the Knowledge Base, documentation and with your team members as needed.
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