Strategic Customer Success Manager - Italian Speaking
About this role
About the Role
Strategic Customer Success Manager focusing on Italian accounts in Europe, reporting to the AVP of Customer Success. You will drive Synthesia’s growth by building strong relationships with clients and turning them into happy users. You’ll educate clients on a totally new way to create video content and work closely with Sales to deliver a cohesive onboarding experience for new users. What You'll Do
- Build and manage relationships with Italian accounts across Europe to ensure adoption, retention, and growth.
- Educate clients on Synthesia’s video content creation capabilities and collaborate with Sales to create a seamless onboarding experience for new users.
- Engage in business-level and technical conversations at multiple levels of the organization, including the C-suite.
- Onboard new clients and cultivate key relationships in the first critical months and beyond.
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