Strategic Customer Success Manager – ANZ Corporate(Thomson Reuters ONESOURCE)
About this role
Job title: Strategic Customer Success Manager – ANZ Corporate (Thomson Reuters ONESOURCE)
About the Role Strategic Customer Success Manager to drive customer outcomes across ANZ's largest and most strategic customers. You will own the post-sale lifecycle and work closely with Strategic Account Managers to ensure customers achieve measurable business value from Thomson Reuters investment and identify opportunities to strengthen long-term partnerships and expand existing relationships.
What You'll Do
- Own the post-sale customer lifecycle for a portfolio of strategic enterprise accounts.
- Develop and execute Customer Success Plans aligned to customer business priorities.
- Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) and strategic governance meetings.
- Drive product adoption, utilisation and time-to-value across Thomson Reuters solutions.
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