Staff Software Engineer- CXI
About this role
About the Role Staff Software Engineer for Customer Experience Intelligence (CXI) at Databricks. You will architect and deliver Databricks' AI-native vertical workflow platform, building an enterprise agentic framework that orchestrates AI agents, humans, and enterprise tools across end-to-end operational workflows. What You'll Do
- Architect the Agentic Ecosystem: Contribute to the technical vision, core infrastructure, and backend architecture for the next-generation Enterprise Agentic Framework.
- Scale across multiple domains: Build a vertical modular, multi-tenant agent platform initially optimized for Customer Support, designed to expand to IT, Security, Compliance, Marketing, HR, Legal and ticket-based workflows.
- Engineered Reliability: Drive rapid, iterative backend development while upholding quality, safety, throughput, and reliability standards for agentic-based systems.
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