Sr Software Engineer- CXI
About this role
About the Role Databricks is seeking a Sr Software Engineer for Customer Experience Intelligence (CXI). You will architect and deliver Databricks' AI-native vertical workflow platform that orchestrates AI agents, humans, and enterprise tools into end-to-end operational workflows. The platform will initially focus on Customer Support and is designed to scale across IT, Security, Legal, Marketing, HR, and other knowledge-worker workflows. What You'll Do
- Architect the Agentic Ecosystem: contribute to the technical vision, core infrastructure, and backend architecture for the Enterprise Agentic Framework.
- Scale across multiple domains: build a modular, multi-tenant agent platform initially optimized for Customer Support, with native design to expand into IT, Security, Compliance, Marketing, HR, Legal, and other ticket-based workflows across the company.
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