Sr Manager, AI-Enabled Platform Support
About this role
Sr Manager, AI-Enabled Platform Support
The Senior Manager – AI-Enabled Platform Support will lead global support for two critical components of this ecosystem: Xvantage for Vendors (X4V) and Xvantage Integrations (XI). X4V enables vendors to onboard and manage product catalogs, SKUs, pricing, and promotions within the digital marketplace. XI enables partners to integrate directly with Ingram Micro through APIs, XML, and other integration capabilities, enabling headless commerce experiences.
Responsibilities
- AI-Enabled Support Transformation
- Drive the evolution from reactive support to AI-enabled proactive support.
- Implement intelligent support capabilities such as AI copilots for agents, automated issue detection, and AI-assisted diagnostics.
- Partner with product and engineering teams to embed support intelligence directly into the Xvantage platform.
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