Sr Business Analyst
About this role
Sr Business Analyst - Chennai
India
Job Description
Role
Senior Business Systems Analyst – Banking Servicing Platforms & AI Enablement
Role Overview
We are seeking a Senior Business Systems Analyst with strong experience in agent-facing servicing applications and core banking system integrations. The role focuses on defining requirements for internal platforms used by customer service and operations agents, ensuring seamless integration with backend banking systems. The role also offers opportunities to identify and support AI-enabled capabilities that improve servicing efficiency, fraud detection, and operational automation.
Key Responsibilities
- Capture and document functional requirements for agent-facing servicing applications used by call center and operations teams.
- Define system integrations and APIs between servicing platforms and core banking systems.
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