Software Support Specialist

Harris Computer

remoteUSD 65,000 - 75,000 / year

Remote Posted Aug 6, 2026

About this role

Core responsibilities of the position include, but are not limited to, the following:

Technical phone support to customers
Documentation of all customer communication through internal ticketing system, Team Support.
Diagnosing software issues and bugs, performing appropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner.
Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications
Learning, understanding, implementing and training on a variety of software applications
Identification and communication of additional revenue streams/opportunities
Providing regular and timely status reports and progress of assigned work to the Manager of Support Services

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