Service Desk Team Lead
About this role
Job Title: Service Desk Team Lead
The Service Desk Team Lead – Autovista is responsible for the day-to-day operational leadership of Service Desk delivery across Autovista business units within a global support model. This role provides local leadership, operational oversight, technical guidance, stakeholder engagement, and service management expertise to ensure employees receive responsive, reliable, and professional IT support.
Working closely with the Service Desk Manager and global support teams, the Team Lead serves as the primary regional escalation point for complex issues, major incidents, service disruptions, and operational concerns. The role helps drive service excellence, process maturity, knowledge management, and continuous improvement while ensuring support services align with business needs and Service Delivery objectives.
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