Senior Machine Learning Engineer
About this role
Senior Machine Learning Engineer
The Mission: The enterprise software landscape is fracturing. We are transitioning from "Systems of Record" to "Systems of Action." Zendesk is leading this shift with the Resolution Platform, aiming to be the first CX company to secure $1B in AI-driven revenue. To achieve this, we must solve the "Orchestration Trap." We are not just building features; we are building the high-performance runtime that allows fleets of AI Agents to Perceive, Reason, and Act.
The Opportunity:
You will operate at the cutting edge of large language models, planning algorithms, and multi-agent coordination. By designing advanced memory structures and autonomous learning mechanisms, you will bridge the gap between offline model capabilities and dynamic, real-world task execution.
What You Will Architect & Research
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