Senior Director, IT Business Applications
About this role
About the Role The Senior Director, IT Business Applications defines the enterprise platform vision and strategy to deliver end-to-end customer and operator experiences. Reporting to the Vice President, Digital Transformation & Information Technology, this onsite role will lead enterprise platform portfolios and drive platforms to function as cohesive, integrated capabilities. What You'll Do
- Define and own the enterprise platform vision and strategy aligned to business objectives and the desired end-to-end experience for customers, employees, and operators.
- Provide executive leadership for enterprise platform portfolios, ensuring platforms evolve as integrated capabilities rather than isolated systems.
- Establish clear accountability for platform outcomes, including experience quality, operational efficiency, scalability, and business value.
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