Senior Customer Success Manager
About this role
About the Role As the Senior Customer Success Manager at Prophet Security, you will steward small and medium enterprise customer relationships and help translate cybersecurity strategy into tangible business value. You will report to the Director of Customer Success and play a key role in bridging security operations and business outcomes. What You'll Do
- driving value
- managing accounts
- executing playbooks What We're Looking For
- Expert-level cybersecurity operations and customer success experience
- Metrics-driven (NRR/churn)
- Familiarity with SIEM/EDR/SOAR
- API and cloud integrations
- Strong cross-functional and communication skills
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