Senior Business Analyst, ServiceNow
About this role
Overview
Intercontinental Exchange (ICE) is seeking an experienced Senior Business Analyst to support and drive initiatives across ServiceNow applications. This role partners closely with business stakeholders, development teams, QA, and platform owners to deliver both out-of-the-box and customized ServiceNow solutions.
This position requires a seasoned, execution-focused BA who owns requirements end-to-end, provides consultative guidance to stakeholders, and oversees delivery from project inception through completion. The role is centered on requirements, coordination, and delivery oversight.
Responsibilities
- Stakeholder Engagement & Business Analysis
- Serve as the primary liaison between business stakeholders and technical teams
- Lead stakeholder meetings and workshops to:
- Understand business needs, pain points, and current-state processes
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