Senior AI Implementation Project Manager
About this role
Senior AI Implementation Project Manager
Lead cross-functional initiatives within a global, highly matrixed environment, with a focus on implementing digital service platforms and CRM integrations that improve customer experience across channels. Drive large-scale, cross-functional projects from concept through delivery while bringing structure to ambiguity and solving complex implementation challenges. Facilitate collaboration between operations, product, engineering, analytics, UX, and business teams to support stakeholder alignment and delivery clarity. Drive project governance, stakeholder alignment, project meetings, status reviews, and decision-making sessions. Ensure clarity around ownership, deliverables, timelines, risks, issues, and dependencies throughout the project lifecycle.
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