Royal Service & Reservations Supervisor
About this role
Royal Service & Reservations Supervisor
Lead our team of Royal Service & Reservations Agents who are at the heart of our communication system. You will be an expert in all areas of the hotel, able to manage the call center functions, and provide seamless service to our Guests and Colleagues.
This is a full-time, permanent position starting in Winter 2026.
Starting Rate of Pay: 26.55 per hour.
We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be 31.90.
Job Duties Include:
- Consistently offer professional, friendly and engaging service
- Lead and supervise all aspects of the Royal Service & Reservations department and ensure all service standards are followed
- Train all Royal Service & Reservations colleagues
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