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Representative - Customer Service.Commercial Operations SA
MTN Nigeria
onsite
Bloemfontein, Free State, South Africa Posted Jun 8, 2026
About this role
Responsibilities
- Deliver excellent customer service and ensure high levels of customer satisfaction
- Assist customers with product selection, services, and account enquiries
- Process sales and system transactions including activations, upgrades, suspensions, and migrations
- Meet and exceed individual and store sales targets
- Manage and account for all cash transactions accurately
- Control and manage stock, including receiving, merchandising, obsolescence, and shortages
- Handle customer queries, complaints, returns, warranties, and device repairs (where applicable)
- Ensure accurate completion of all required documentation and system records
- Maintain store standards, merchandising, and promotional displays
- Adhere to company policies, procedures, and compliance requirements
- Identify operational or customer issues and escalate or resolve appropriately
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