Real-Time Operations Senior Business Analyst
About this role
Job title: Real-Time Operations Senior Business Analyst
Original description:
Job Overview
Come join the Intuit Customer Success Real-Time Operation Team! As a Support Operations Analyst IV, you will operate in a fast-paced Customer Success organization, analyze contact center service level performance, generate insights and recommendations, drive results, and communicate effectively with leaders and partners at multiple levels.
Responsibilities
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Operational Scope & RTO Monitoring
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Perform all Analyst III responsibilities, expanding from business-level ownership to cross-business and systemic operational improvement
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Identify recurring or emerging risks before they materially impact performance — building or improving mechanisms to detect, triage, and resolve issues more consistently and reduce repeat occurrences across the operation
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Routing Design & Configuration
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