Product Manager - Customer Relations Centers (CRCs)
About this role
Product Manager - CRCs will play a pivotal role in defining, developing, and optimizing the digital products and tools that empower Richemont's Customer Relations Centers (CRCs) teams. This senior position is responsible for enhancing the client experience by ensuring our CRC ambassadors have best-in-class technology and streamlined processes to efficiently and effectively manage client inquiries and transactions, primarily over the phone. The role requires a strategic vision for the future of client technology, coupled with a deep understanding of operational processes and a hands-on approach to product delivery.
Responsibilities
- Product Strategy & Vision: Define and champion the product vision, strategy, and roadmap for all applications and platforms utilized by Richemont's CRCs, aligning with overall business objectives and client experience goals and omni-channel needs.
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