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Principal Product Manager, CRM & Sales Systems

Zendesk
flexible
Austin, Texas, United States of America; Madison, Wisconsin, United States of America Posted Aug 8, 2026

About this role

Principal Product Manager, CRM & Sales Systems

We are seeking a highly strategic and forward-thinking Principal Product Manager for CRM & Sales Systems to drive the vision, strategy, and roadmap for our foundational sales technology stack. In this role, you will be the ultimate owner of the "What" and the "Why," ensuring our CRM ecosystem solves critical business problems, accelerates sales velocity, and empowers our global revenue teams.

You will not be doing this alone. This role operates as part of a critical leadership triad. You will partner deeply with the CRM Architect (who designs the long-term, scalable "How") and the CRM Platform Tech Lead (who drives the day-to-day delivery and execution of the "How").

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