Operations Officer

Heritage Dwellings Limited - Operations Officer

Role Summary

The Operations Officer is responsible for ensuring the smooth, efficient, and effective day-to-day operations of the business while delivering excellent customer service and stakeholder engagement. The role combines office administration, customer relationship management, vendor coordination, fleet and logistics oversight, lead generation, communication management, documentation, and customer experience support. The Operations Officer will work closely with management and relevant departments to ensure operational efficiency, timely service delivery, proper record-keeping, and client satisfaction across all business touchpoints. The ideal candidate is highly organized, proactive, customer-focused, tech-savvy, detail-oriented, and capable of managing multiple responsibilities in a fast-paced real estate environment.