Member Advocate II
About this role
Member Advocate II
Description
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You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
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Hybrid role that will require travel. Candidate must reside in the state of WI, highly preferred that candidate resides within the Milwaukee area.
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Position Purpose: Act as an advocate for members and a liaison between the Health Plan and Provider(s) to ensure availability and access to care. Establish a community presence, promote member education, identify and resolve any systemic barriers that limit access to appropriate care.
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Receive and respond to member complaints and formal grievances and identify potential access barriers and resolve as indicated in the grievance procedure.
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