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Junior Customer Success Manager
Sumsub
remote
Remote US
About this role
Junior Customer Success Manager
What you will be doing
- Managing clients on all levels: technical, business, and product and help them succeed in their goals.
- Managing and growing relationship with Key Client (stakeholders).
- Identifying opportunities and potential challenges.
- Providing clients with training and webinars.
- Introducing clients to the new features and handling new feature releases.
- Providing client feedback internally.
- Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.
About you
- Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.
- Basic understanding of KYC will be a big plus.
- Proficiency in Google Sheets / MS Excel.
- Strong analytical skills and proactive approach.
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