IT Bilingual Application Support Analyst – Level 2
About this role
IT Bilingual Application Support Analyst – Level 2
Summary
Achev’s IT pillar supports organizational systems through four teams: Application Support, Production Support, Architecture, and Infrastructure. The Bilingual Application Support Analyst will join the Application Support team, reporting to the Manager of Customer Services and Business Development. This role focuses on frontline bilingual support for the History for Assessments, Referrals and Training system (HARTs) and other assigned applications. The analyst will ensure reliable application performance, user support, and accurate documentation, contributing to Achev’s mission of empowering newcomers to Canada.
Duties & Responsibilities
- Provide bilingual (English/French) support to end-users via phone, email, and tickets, documenting all inquiries in JitBit.
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