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Infrastructure Engineer - Server Specialism
Contec Global Group
onsite
Lagos Posted Aug 11, 2026
About this role
Job title: Infrastructure Engineer - Server Specialism
Location: Lagos
Employment Type: Full-time
Core Responsibilities
- End User Computing:
- Provide L1/L2 support for desktops, laptops, printers, peripherals and business applications.
- Install, configure and troubleshoot Windows 11 endpoints, Microsoft 365 applications and LOB applications.
- Manage endpoint deployment, software installation, patching and endpoint security.
- Support user onboarding, offboarding, account provisioning and device allocation.
- Coordinate warranty repairs and OEM/vendor support for faulty equipment.
ITSM & Service Delivery:
- Manage incidents, service requests and changes through the ITSM platform within agreed SLAs.
- Perform categorisation, prioritisation, troubleshooting, escalation and resolution.
- Participate in Major Incident Management and contribute to root cause analysis.
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