Head of Client Service – Securities Borrowing & Lending (SBL) Operations
About this role
Job title: Head of Client Service – Securities Borrowing & Lending (SBL) Operations
Job Overview
Role Overview
This is a high-profile, client-facing leadership role within our Markets Operations function. You will lead the Client Service team, with a focus on client book management across Securities Borrowing & Lending (SBL). You will serve as the primary escalation point for clients and internal partners, driving service excellence and operational control in a fast-paced, high-volume environment.
What you'll do
- Client Relationship Management
- Build and maintain strong, trusted relationships with external clients through regular engagement and structured client-facing meetings.
- Act as the primary escalation point for all SBL-related client issues, ensuring timely and effective resolution.
- Provide dedicated support to business desks for client queries and issues.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.