Guest Service Agent
About this role
Job title: Guest Service Agent
Job Purpose
- The Guest Service Agent is responsible for providing warm, efficient, and professional service to guests throughout their stay.
- The role involves handling guest arrivals and departures, responding to requests and enquiries, resolving complaints, processing transactions, and ensuring an exceptional guest experience in line with the hotel’s service standards.
Key Responsibilities
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Guest Arrival & Departure:
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Welcome and acknowledge guests promptly and professionally.
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Complete check-in and check-out procedures accurately and efficiently.
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Verify guest information, reservations, identification, and payment details.
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Provide guests with relevant information about hotel facilities, services, and operating hours.
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Assist with room assignments and special guest requests.
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Guest Service:
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