Growth Director – CRM & Customer Value

Growth Director – CRM & Customer Value

As Director, CRM and Customer Value, for our investments organisation, you will lead lifecycle strategy that increases long-term customer value across activation, engagement, retention, and multi-product adoption. You’ll guide a team of growth marketers while staying hands-on with journey design, prioritisation, and performance insights. You will partner closely with Product, Data, Finance, and Risk/Compliance to deliver measurable growth in a regulated environment. You will build digital investing experiences that help customers invest with confidence and clarity. You’ll shape how customers activate, engage, and grow with new products over time through smart lifecycle design and continuous experimentation. This role blends strategy with hands-on delivery in a fast-moving, highly collaborative environment.