Front Office Team Member
About this role
Front Office Team Member
Full-Time
Permanent
MERCURE
Rooms
Location: Mercure London Earls Court, London, United Kingdom
ExternalReference: REF113784D
Job Description
POSITION OVERVIEW
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
WHAT YOU WILL BE DOING:
- Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
- Take the initiative to add a personalized experience
- Dealing with payments (credit cards and cash)
- Communicate with guests by email and on the phone
- Willing to work morning or afternoon shifts according to the needs of the business
- Enrol our guests in Accor Loyalty Membership
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