Customer Success Manager
About this role
About the Role In this role you will own and manage a portfolio of client accounts across Australia, focusing on renewals, retention, onboarding, product adoption, and value-driven relationships to maximise Thomson Reuters ONESOURCE product value. The position is based in Melbourne and requires building trusted relationships with senior stakeholders and driving customer success outcomes. What You'll Do
- Own and manage a portfolio of client accounts with emphasis on renewals and retention
- Build trusted relationships with clients including senior and C-suite stakeholders
- Proactively reduce cancellations via regular engagement and value-led conversations
- Develop and execute customer success plans to improve satisfaction, onboarding and first-year renewal outcomes
- Drive product adoption by creating usage plans, identifying training needs, and educating clients on product value
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