Customer Success Manager
About this role
About the Role As a Customer Success Manager at Tabs, you’ll bring proven customer success expertise to elevate the experience of finance and AR leaders on our AI-powered platform. You will own key client relationships, proactively resolve adoption and integration issues, and help customers optimize cash flow, reduce DSO, and streamline AR operations. You’ll partner with Product and cross-functional teams to relay feedback and drive product improvements. What You'll Do
- Manage a portfolio of customers, acting as the primary point of contact for adoption, escalation, and renewal.
- Drive customer success outcomes: reduce DSO, increase automation adoption, and demonstrate ROI through regular business reviews and success plans.
- Deliver onboarding, training, and enablement to finance and AR teams; create playbooks and best-practice guides.
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