Customer Success Manager Sr
About this role
About the Role
Serve as the primary post-sale point of contact for Zebra's clients/customers. Leverage deep knowledge of client industry and product to drive adoption and maximize value, enabling customers to achieve specific business results and ROI. You will identify opportunities for upsell/renewals and coordinate across functions to ensure success across the customer journey.
What You'll Do
- Serve as the primary post-sale point of contact for clients/customers, using in-depth knowledge of client industry and product to drive adoption and maximize value.
- Identify opportunities and close additional revenue from assigned clients, including upselling and cross-selling; accountable for renewals and retention results.
- Manage a list of strategic/top customers on their post-sales journey including kickoff, onboarding, adoption, renewals, and advocacy.
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