Customer Success Manager
About this role
About the Role The role focuses on onboarding new clients, driving adoption and strategic guidance of the loyalty program. It includes monitoring usage, recommending campaigns, managing retention, expanding accounts and feeding VoC back to product teams to improve the app. What You'll Do
- Onboard new clients by configuring their technical and strategic loyalty program setup.
- Monitor adoption by analyzing app usage data from customers and end-users.
- Provide strategic advice by proposing engagement campaigns (promotions, challenges, rewards) to boost consumer engagement.
- Track account health and retention, identify churn risks, and work on renewal strategies.
- Identify upsell/cross-sell opportunities for premium features.
- Collect and relay customer feedback (VoC) to product teams to improve the app. What We're Looking For
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