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Customer Success Manager
ServiceNow
flexibleUSD 89,000 - 133,000 / year
Boston, MA Posted Aug 7, 2026
About this role
Job Title: Customer Success Manager
What you get to do in this role:
- You partner with our initial customers to drive product value
- You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
- You partner cross-functionally to translate business needs and product requirements into new solutions for customers
- You will evolve and iterate on our customer onboarding strategy
- You work with internal teams and customers to drive adoption, engagement and growth
- You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
- You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
- You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap
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