Customer Success Manager
About this role
Job title: Customer Success Manager
The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational excellence.
Responsibilities
- Partner with assigned strategic accounts to achieve business outcomes
- Develop and maintain executive-level relationships
- Drive adoption, retention, and expansion by aligning product capabilities with customer goals
- Collaborate with cross-functional teams to ensure customer success milestones are met
Qualifications
- Proven track record of managing strategic enterprise accounts
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