Customer Success Manager (Legal AI Solutions)
About this role
Job title: Customer Success Manager (Legal AI Solutions)
About the Role Thomson Reuters is transforming the legal industry by combining unmatched content, expertise, and AI technology. The Customer Success Manager (Legal AI Solutions) will engage with a portfolio of customers across the US to understand business goals, develop tailored strategies, and drive adoption of Thomson Reuters' legal AI solutions. This remote role uses a standard CSM playbook to deliver value and grow customer success.
What You'll Do
- Develop strategic relationships with senior executives and act as a trusted advisor throughout the customer journey.
- Jointly create Customer Success Plans to deliver value and outcomes from Thomson Reuters' legal AI solutions.
- Collaborate with customers to identify business challenges and design tailored AI-enabled workflows/use cases that deliver sustained value.
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