Customer Success Manager Enterprise - German Speaking (Strategic Customer Success Team)
About this role
About the Role Renewals & Retention, Account Management, and Customer Value at Semrush Enterprise. You’ll own renewal pipelines, build strategic relationships with key stakeholders, and drive measurable ROI for large customers in a German-speaking enterprise segment. What You'll Do
- Manage renewals and retention for enterprise accounts; drive renewals ahead of schedule; identify upsell/cross-sell opportunities; collaborate with Marketing on messaging; lead contract renewals and negotiations.
- Build and nurture relationships with stakeholders at marketing operations and marketing leaders; act as trusted advisor; offer strategic recommendations on how to leverage Semrush for maximum impact.
- Conduct regular business reviews with Key Accounts; demonstrate ROI; provide customized strategies and discuss new products and solutions.
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