Customer Success Manager, Enterprise (French)
About this role
About the Role Semrush is seeking a Customer Success Manager for Enterprise (French) to ensure high-value partnerships with strategic accounts, drive renewals and expansions, and advocate for the customer throughout the organization. What You'll Do
- Renewals & Retention: manage your renewal pipeline, ensure customers see ongoing value, collaborate with account teams to identify upsell/cross-sell opportunities, and lead contract renewals and negotiations.
- Account Management: build and nurture relationships with key stakeholders including marketing operations teams and marketing leaders, acting as a trusted advisor with strategic recommendations.
- Key Account Business Reviews: conduct regular business reviews to demonstrate ROI and discuss new products/solutions with customized strategies.
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