Customer Success Manager, Enterprise (French)
About this role
About the Role Semrush is seeking an Enterprise Customer Success Manager (French) to drive renewals, retention and expansion for strategic accounts. This role partners with Sales, Marketing, and cross-functional teams to implement value-driven success plans and ensure customers achieve measurable ROI with Semrush. What You'll Do
- Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities; collaborate with Marketing to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations.
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