Customer Success Manager
About this role
About the Role Deskpro is hiring a Customer Success Manager to own a large, varied portfolio with accountability for retention and expansion against defined targets. This is a hands-on role for someone who thrives on owning the end-to-end customer journey, leading structured value conversations, owning renewals and finding growth opportunities. You’ll be the sole CSM for the UK & EMEA, owning a mixed portfolio across strategic, growth, and scaled segments while collaborating with the wider global team across Customer Success, Sales and Product. What You'll Do
- Own a portfolio of strategic, growth and scaled customers representing significant ARR and growth potential.
- Build and close expansion pipeline; focused on upsell and cross-sell opportunities.
- Deliver against retention targets; run Success Plans aligned to customer goals.
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