Customer Success Manager
About this role
About the Role The Customer Success Manager role is a trusted partner for key accounts, owning escalations, driving solutions, and delivering exceptional outcomes across the EMEA region. This position is fully remote from Belgium and reports to the Senior Manager EMEA Account Administration as part of IDT's Customer Success Management team. What You'll Do
- Oversee customer inquiries for assigned accounts to provide positive customer experience through elite, world-class service management; acts as the subject matter expert and manages complex product development projects for contract manufactured product lines.
- Partners with Sales, Operations, and other key stakeholders to set strategy for meetings, customer calls, visits, and business reviews. Manage and oversee action item completion from these interactions.
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