Customer Success Manager
About this role
Job Title: Customer Success Manager Location: Lagos, Nigeria
Job Objective
To proactively manage customer relationships across assigned accounts, ensuring successful onboarding, adoption, value realization, and ongoing satisfaction with Bluechip’s solutions. The role serves as a trusted advisor to customers, aligning business needs with product capabilities while driving retention and growth.
Key Duties & Responsibilities
- Serve as the primary point of contact for assigned customers throughout the customer lifecycle
- Lead customer onboarding, solution adoption, and post-implementation success activities
- Build strong, trusted relationships with customer stakeholders and decision-makers
- Understand customer business goals and align Bluechip solutions to measurable outcomes
- Conduct regular check-ins, business reviews, and success planning sessions
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