Customer Service Officer
About this role
Customer Service Officer
Overview
The Customer Service Officer is responsible for attending to customer queries, complaints, and requests while ensuring excellent service delivery. The role focuses on enhancing customer experience, resolving issues promptly, and supporting branch operations in line with company policies and regulatory requirements.
Responsibilities
- Attend to customer inquiries and provide accurate information on bank products and services.
- Assist customers with account opening, maintenance, and closure processes.
- Process transactions accurately and efficiently in line with operational guidelines.
- Prepare loan offer letters and support loan approval documentation.
- Ensure timely resolution of customer complaints using the bank’s CRM portal in accordance with policy.
- Handle ATM card-related issues and retained card cases.
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