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Customer Experience Manager
SixthLab Medical
onsiteNGN 200,000 - 250,000 / month
Lagos Posted Aug 6, 2026
About this role
Job title: Customer Experience Manager
Location: Lagos
Employment Type: Full-time
Job Summary
- The Customer Experience Manager is responsible for overseeing and improving the end-to-end customer experience at Sixthlab Medical Nigeria Limited.
- The role ensures customers receive exceptional service from initial enquiry through product delivery, installation, after-sales support, and ongoing relationship management.
- The successful candidate will coordinate closely with the Sales, Biomedical Engineering, Logistics, Procurement, Finance, and HR teams to ensure timely service delivery, effective complaint resolution, customer retention, and continuous improvement of the customer journey.
- The role will also drive the effective use of Zoho CRM to ensure customer information, service activities, and follow-ups are accurately captured and managed.
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