Customer Care Manager
About this role
Job Title: Customer Care Manager Location: Lagos Employment Type: Full-time
Job Summary
We seek a Customer Care Manager who will be responsible for leading the Company's customer service and customer experience function, ensuring that customers receive timely, professional, consistent, and solution-focused support throughout their engagement with the Company. The holder will specifically be managing customer enquiries, orders, complaints, feedback, service recovery, and customer relationships while working closely with Sales, Design, Production, Operations, Finance, and Logistics to ensure that customer expectations are properly understood and successfully delivered.
Responsibilities
Customer Experience Management:
- Develop and maintain high standards of customer service across all customer touchpoints.
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