Calling and Onboarding Officer
About this role
Job title: Calling and Onboarding Officer
Overview
HRLeverage Africa, the workforce management company is hiring for a calling and onboarding Officer on behalf of a client who is into phone financing. The ideal candidate will be responsible for making outbound calls, providing information, conducting surveys, and ensuring smooth communication with clients, customers, and stakeholders.
Responsibilities
- Make outbound calls to provide information, gather feedback, and conduct surveys.
- Maintain accurate records and update communication databases.
- Coordinate with departments to resolve customer inquiries and ensure seamless processes.
- Enter and analyse communication data, generating reports as needed.
- Address customer issues professionally, ensuring high satisfaction.
- Adhere to company policies, compliance standards, and core values.
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