Business Product Owner – Contact Center
About this role
Business Product Owner – Contact Center
Job Description As a Business Product Owner for the Contact Center, you will be operational, hands-on, and, eager to grow in product management within environments. You will support the execution and evolution of Contact Center tools, working with operations to ensure that solutions work in daily activities. In this role, you will report to the Global Business Process Manager and work in a hybrid environment from our office in either Milwaukee, Wisconsin or Mayfield Heights, Ohio.
Your Responsibilities:
- Manage the product backlog (creation, refinement, and prioritization).
- Translate business and operational needs into clear requirements (user stories).
- Work with technology teams under methodologies (Scrum/Kanban).
- Follow up on developments and ensure progress.
- Maintain contact with operations (agents, supervisors) to understand needs.
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